All reservations are handled directly through our online reservation system so book your reservation directly for the most secure transaction and most up to date view into available rooms. If you have any questions related to reservations or are not getting a response via our website call:
From the US dialing direct: +1 800 397 6093 xt 2 (for reservations)
From Mexico dialing direct: 011 650-585-6770
The phone number at Casa Viva in Troncones is ONLY for reaching guests. Staff on site do NOT take reservations.
- From the US dialing direct: 011-52-755-553-2913
- From Mexico (outside Troncones): 1-755-553-2913
- From Mexico (within Troncones): 553-2913
Casa Viva phone is provided only as an emergency contact number or telephone number to receive calls while you are a guest on site. If you call Casa Viva to attempt to make reservations, they will ask you to book online or to call the reservation phone number listed above. If you need to call Casa Viva to speak to Elvira or Benito to arrange your pre-arrival time or for details on meals, please feel free to call the Casa Viva phone. Thank you.